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8 months ago

Old data from before December 2019 involved in incident.

LiteBit has received an indication that personal data from some LiteBit users (as used in accounts from before December 2019) might have been compromised. We take this signal very seriously and are taking swift action to analyze and contain this incident with the utmost diligence on our end.

We have informed the users that might have been affected by this incident. If you didn't receive any communication via email from us, then we have determined that your data is not involved and is safe.

Important note: No passwords, ID documents or funds at LiteBit were ever at risk.

Ensure to improve your security settings now :

  1. If you have not yet enabled 2-factor authentication (2FA), this is something that you can do now. Please find the FAQ here how to do this.
  2. We generally always strongly advise you to keep your passwords updated , to not use the same passwords for different online accounts and always use 2FA for additional security.
  3. Also be wary of phishing attempts on your account and other signs that your data is being phished or used by unauthorized persons. We will never ask for your personal data or request you to send crypto to addresses. LiteBit does not share links to log-in pages in the e-mails that we send to our customers, we always ask you to go directly to the LiteBit website or app. Do not click on links from e-mail addresses that you do not trust. Read more here.

Got a question? Find your answer directly in the FAQ

What happened?

Saturday 27th of February, we received a threatening message stating that personal data of LiteBit users has been compromised and would be published unless LiteBit pays for the data. We will never cave in to any threats of such a nature as this is against our policy: we do not fund criminal activity and we are transparent with our users.

Based on a sample of the data that was included in the message and further analysis we conclude that this concerns relatively old data from before December 2019. Also, only Dutch users were included in the sample. However, we do want to inform all our users accordingly.

We are currently investigating this incident in-depth together with LiteBit experts and industry leading IT security experts. LiteBit also reported this incident to the relevant authorities, including the Autoriteit Persoonsgegevens (AP) and law enforcement.

Trust is one of LiteBit’s key principles and we therefore find it important to share the available information with you:

  • We have indications that some users' data have been compromised and fallen into the hands of unauthorized party. This data consists of name, e-mail address, phone number and IBAN.
  • Based on the intensive research that has already taken place so far, this incident is based on a set of old data from 2019.
  • We can alleviate potential concerns by being entirely clear and certain in this matter:
    Funds, passwords and ID documents have never been at risk.

We take safety and security very seriously and we do our very best to get to the bottom of this incident and prevent such occurrences in the future. We will keep you informed about any developments which are relevant for you.

For press related questions, please get in touch via press@litebit.nl

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